Assistance to Individuals and Families in Crisis

OPERATIONS AND PROGRAMS DIVISION
PROTECTIVE SERVICES UNIT
Disaster Management Crisis Intervention Section
Telephone Nos. 444-3209/304-3949
Ms. Judith de Guzman, Head

I.      ABOUT THE PROGRAM/SERVICE

Immediate response to cases of individuals and families in crisis situation through the provision of food, material and financial assistance.

II.    WHO MAY AVAIL OF THE PROGRAM/SERVICE:

Walk-in clients and referrals from LGUs/ Hospital/ Other Agencies/ Concerned Citizens

III.   REQUIREMENTS:

1. Social Case Study Report from the Provincial/City/ Municipal Social Welfare and Development Officers.

2. Certification from the Barangay Captain as indigent client or any valid ID

Additional Documents for:

    • Medical Assistance:

1. Medical Abstract/ Medical Certificate or any Medical Record issued by the attending Physician indicating initial or final diagnosis of the patient and the medical procedure required including request for laboratory examination

2. Hospital Bill or Billing Statement if hospitalized

3. Doctor’s Prescription

    • Burial Assistance:

1. Photocopy of Death certificate.

2. Funeral Contract, if necessary.

    • Transportation Assistance:

>Police Blotter in the absence of ID or Barangay Certificate for clients victim of pick pockets, illegal recruitment and the like.

    • Referrals:

> Written referral from legislator or chief of staff if funding is chargeable against Priority Development Assistance Fund (PDAF) managed by DSWD.

 

IV.     AVAILABILITY OF THE SERVICE:

MONDAY to FRIDAY at 8:00 o’clock in the morning until 5:00 o’clock in the afternoon

 

V. HOW TO AVAIL OF THE SERVICE:

Step Walk-in and Referred Clients Office Activity Duration Of Activity Person/s In charge / responsible
1 Submit documents to CIU and sign the General Intake sheet Conduct interview / assess client(s), review the submitted documents; prepare and sign the General Intake Sheet (GIS). 1 Hour Ms. Ruby Lynn Palla / Ms. Jackielyn Guitangan
2 Prepare and encode the Social Case Study Report (SCSR) and prepare other supporting documents (DV, OS and Certificate of Eligibility (CE) 1 Hour Ms. Ruby Lynn Palla / Ms. Jackielyn Guitangan
3   Review and sign SCSR and CE prepared by the Social Worker 10 Minutes Ms. Judith de Guzman
4   Review, sign and recommend approval of SCSR and approve petty cash voucher (PCV) or certify (DV)  10 Minutes PSU Head
5 Approve SCSR 10 minutes Dir. Leonardo C. Reynoso or authorized representative
6 Obligate fund and sign Obligation Slip (OS) 5 Minutes Ms. Norie Castañeda
7 Certifies availability of cash and sign the box A  of the DV 5 Minutes Ms. Rina Claire L. Reyes
8 Approves the Box B 5 Minutes GASSD Chief; OIC ARDs/RD
9 Prepares and signs check 10 Minutes Ms. Rose Moldero/Cash Unit
10 Countersigns check 5 Minutes GASSD Chief; OIC ARD Janet Armas / Dir. Leonardo C. Reynoso
11 Receive assistance and sign in the acknowledge-ment receipt and logbook / distribution list Release to clients the food and material assistance. 5 Minutes Ms. Rose Moldero / Cash Section

Note: for petty cash fund– follow steps 1 to 5 and 10. ** clients in critical cases i.e. needing immediate medical intervention and strandees

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